Chapter 1 Reading Reflection

This chapter introduces communication in the business world. The author specifically talked about three different types of communication: first, at the broad organization level; second, in teams and meetings; and third, from person to person.

At the organizational level, leaders and managers create a vision for the entire organization. Then, it is their duty to communicate that vision to every employee of the business. Effective communication ensures that everyone is on the same page and that the business runs smoothly. We see examples of this in the world around us. Visionaries such as Steve Jobs of Apple and the late Sam Walton of Walmart communicated their vision to company employees, who in turn communicated that vision to us, the consumers. Successes such as Apple and Walmart are only possible with clear and concise communication from the management level.

I think everyone that has been a part of a business understands that workers often collaborate on teams. In a team setting, everyone must feel comfortable voicing his/her opinion. Honesty and trust are essential to an effective team. It caught my attention that in a successful team, "opposing ideas are encouraged and welcomed." Obviously, this is not to have confrontations but rather to understand a variety of perspectives. With a complete understanding, team members can collaborate and compromise to solve problems more effectively. Indeed, this is why we work in teams- to combine the experiences and knowledge of multiple people, so that the whole is greater than the sum of its parts.

Lastly, the author talks about interpersonal relationships in the business environment. It basically comes down to social conventions, or the things your mom taught you growing up. Manners and etiquette are just as important in the business world as they are in our personal lives. Active listening and good etiquette help to build lasting relationships upon a foundation of trust. Also, don't be shy! Talk to new people, make new friends, and build a growing network of friends and associates. Successful networks help everyone involved. As I have heard many times, "It's more important who you know than what you know."